Complaint management at ENERTRAG Operation
ENERTRAG operation is committed to satisfactorily implement its own high quality standards and those of its customers, and strives to provide flawless results of its services at all times. Despite intensive efforts, deviations can always occur or you, our customer, are dissatisfied with the service we provide for other reasons. Likewise, there is the possibility that you point out to us potential for improvement that will optimize our services, processes or workflows.
We see great value in complaints, claims or appeals, because through them we get the feedback we need to improve our management processes and services.
In the linked PDF document (available in German only) you will find the description, process and contact details of the complaint procedure at ENERTRAG Operation.